Connect, then understand.
Plug DiLumi into databases, lakes, SaaS, and documents. Our agentic layer reads your schemas, proposes data definitions, and surfaces meaning automatically — humans refine the last 10% for the perfect outcome.
Systemex builds agentic AI for two places it matters most — inside the data your enterprise already owns, and on every voice channel where your customers reach out. Two products. One operating layer. Measurable lift to efficiency and bottom line.
Most AI projects stall because data isn't ready, governance is brittle, and channels don't talk. Systemex collapses those problems into one platform — the data brain (DiLumi) and the voice front-end (DiVox) — designed to ship into production, not just demos.
Plug DiLumi into databases, lakes, SaaS, and documents. Our agentic layer reads your schemas, proposes data definitions, and surfaces meaning automatically — humans refine the last 10% for the perfect outcome.
Privileges, access tiers, and audit trails sit at the data level — not bolted on. Categorise, modularise, and lineage every field so reporting and AI consumption stay safe by default.
Compose what your AI does — natural-language prompts, reusable skills, and multi-step action flows — without leaving the platform.
DiVox creates human-like agents — sales, support, knowledge — escalating to humans and CRMs only when it should.
Prompt-based deep analysis with Gen AI text and chart outputs — pinned to personal dashboards and shared safely.
Voice, chat, email, and digital — one agent layer, one data brain, consistent answers across every channel.
Bring the unique value proposition to easily enable complex enterprise data with agentic AI. Connect, govern, modularise, prompt, and act — without the eighteen-month integration project.
DiLumi's agentic layer reads your enterprise as it actually is — messy schemas, half-documented columns, scattered SaaS — and turns it into a governed, queryable foundation that AI and humans can both trust.
Voice services built on top of your DiLumi data brain. Customer support, knowledge base, sales qualification — first and second-line, in any business domain, in over 30 languages.
DiVox is a production-grade voice layer: hyper-realistic speech, real-time reasoning against your governed data, and clean handover to humans and CRMs the moment a call needs it.
DiLumi and DiVox slot into regulated, high-volume environments — bringing measurable lift to every channel a customer touches and every decision your operators take.
KYC, fraud triage, intelligent collections and loan-status calls — grounded in governed customer data, audited end-to-end.
Patient triage, appointment booking, prescription queries and benefit comprehension — with clinical-grade safety guards and human escalation.
Order status, returns, loyalty queries — with live up-sell coaching for human agents and 24/7 self-service for the rest.
Outage reporting, plan upgrades, meter and billing enquiries — at peak-volume scale, with regulatory-safe transcripts.
Citizen services, benefits triage, appointment routing — multilingual, accessible by design, and aligned to UK GDPR.
Booking changes, disruption handling, loyalty and concierge — calm, multilingual, and on every channel the guest uses.
A selection of quotes from teams running Systemex in production. Names anonymised pending case-study release.
DiVox handled 71% of inbound calls inside the first quarter. The team finally has time for the conversations that actually need a human.
DiLumi turned three months of data prep into three days. Our analysts now ship dashboards on the same week leadership asks for them.
Governance was the blocker. With access privileges set at the field level, our risk team signed off on AI access in two weeks, not two quarters.
The voice quality is genuinely indistinguishable on a noisy line. We trialled four vendors — none of the others could hold a real conversation.
First-contact resolution went from 64% to 86% in one quarter and the AHT dropped 42%. We extended the contract before the pilot finished.
Systemex is a research and engineering company building agentic AI products for the enterprise. Our R&D centre is staffed with applied AI scientists and full-stack engineers — set up to ship to production, not to write white papers.
We build the AI we'd actually deploy in our own businesses — governed by default, fluent in voice, and proven on real data.
Systemex was founded on a simple observation: most enterprise AI demos look great and most enterprise AI projects don't ship. The blocker is rarely the model — it's the data underneath, the governance around it, and the channels in front of it. So we built for all three.
Our R&D centre runs an agile, AI-tooled development approach: paired research and engineering, continuous integration of new models, and dedicated squads for custom builds and integrations. Every product team has a research seat at the table, and every research finding has an engineer ready to land it in production.
Drop us a note or pick a slot in the diary. We'll come back inside one business day with a real human and a starter point of view, not a templated response.